Frequently asked questions

About the Fluid card

Applying for a Fluid card

Using your Fluid card

About Contactless

Fraud protection

Statements and payments

Persistent Debt

Bank of England Base Rate linking

* Calls may be recorded and monitored for training and security purposes and to help us manage your account. Calls to 0333 numbers will be charged at a standard national rate. Call costs from mobile companies and operators may vary so please check before calling.