Frequently asked questions

COVID-19: Supporting our customers

We want to reassure our customers that we are here to help them during this time. On this page, you will find information about ways to manage your account, how to contact us, what to do if you are worried about making payments, and detail on further support.

About the Fluid card

Completing a balance transfer with your Fluid card

Applying for a Fluid card

Using your Fluid card

About Contactless

Fraud protection

Statements and payments

Apple Pay

See commonly asked questions or check out our handy guide to Apple Pay here.

Google Pay

See commonly asked questions or check out our handy guide to Google Pay here.

Persistent Debt

Bank of England Base Rate linking

* Calls may be recorded and monitored for training and security purposes and to help us manage your account. Calls to 0333 numbers will be charged at a standard national rate. Call costs from mobile companies and operators may vary so please check before calling.