Need help? You may be able to find the answer to your question in our FAQ's section.
To report your card lost or stolen call us on:
0333 414 1090 (from the UK)
+44 333 414 1090 (from abroad)
For customer enquiries or to make a payment call us on:
0333 414 1090
To make a balance transfer call us on:
0333 414 1098
To activate your Fluid card call us on:
0808 156 6590
This is an automated phone service and does not go through to a customer service representative.
Calls to 0333 414 1090 and 0333 414 1098 will be charged at a standard national rate. Call costs from mobile companies and operators may vary so please check before calling. Our lines are open seven days a week, 8am to 9pm Mon-Fri, 9-5pm Sat and 10am-6pm Sunday. Calls may be recorded or monitored for training and security purposes and to help us manage your account.
It's normally quicker to call and speak with a Fluid card advisor on 0333 414 1090, however if you would like to contact us in writing by post, please do so at the following address:
PO Box 136
You can send us a message online by logging into your online account manager.
If you are not registered for our online services it’s easy to sign up.
Alternatively, if you are not a Fluid customer but wish to contact us, you can do so here.
Need to make a Complaint?
We are sorry if you need to make a complaint. Please contact us in one of the ways set out here so we can resolve it as soon as possible.