Contact Us

Need help? You may be able to find the answer to your question in our FAQ's section.

By telephone

To report your card lost or stolen call us on:

0333 414 1090 (from the UK)
+44 333 414 1090 (from abroad)

For customer enquiries or to make a payment call us on:

0333 414 1090

To make a balance transfer call us on:

0333 414 1098

To activate your Fluid card call us on:

0808 156 6590
This is an automated phone service and does not go through to a customer service representative.

Call Costs

Calls to 0333 414 1090 and 0333 414 1098 will be charged at a standard national rate. Call costs from mobile companies and operators may vary so please check before calling. Our lines are open seven days a week, 8am to 9pm Mon-Fri, 9-5pm Sat and 10am-6pm Sunday. Calls may be recorded or monitored for training and security purposes and to help us manage your account.

By post

It's normally quicker to call and speak with a Fluid card advisor on 0333 414 1090, however if you would like to contact us in writing by post, please do so at the following address:

Customer Services
PO Box 136
Sheffield
S98 1HB

Online

You can send us a message online by logging into your online account manager.

If you are not registered for our online services it’s easy to sign up.

Alternatively, if you are not a Fluid customer but wish to contact us, you can do so here.

Need to make a Complaint?

We are sorry if you need to make a complaint. Please contact us in one of the ways set out here so we can resolve it as soon as possible.